Shipping policy
Shipping Policy
At Al Ibtihaj Stationery LLC, we strive to ensure a smooth and convenient shopping experience for all our customers across the UAE. Below are the details of our shipping policy:
Free Delivery
Orders Above AED 150: Enjoy FREE DELIVERY across the UAE on all orders above AED 150.
Delivery Charges
Orders Below AED 150: A delivery charge of AED 20 will be applied to all orders below AED 150.
Delivery Time
Orders are typically processed and shipped within 1-2 business days.
Standard delivery time is 2-3 business days depending on the location within the UAE.
For remote areas, delivery times may vary, and additional charges may apply.
Payment Methods
We offer the following payment options to make your shopping experience easier:
Cash on Delivery (COD): Pay for your order in cash upon delivery.
Online Bank Transfer: Pay directly through your bank using a secure transfer method.
Online Payment: Choose from a variety of secure online payment methods (credit/debit cards, digital wallets, etc.) during checkout.
Tracking Your Order
Once your order is shipped, you will receive an email or SMS with the tracking details so you can easily track the status of your delivery.
Delivery Locations
We deliver to all locations across the UAE, including major cities such as Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain, and Al Ain. If you are located in a remote area, please contact our customer service for additional information.
Shipping FAQs
How do I qualify for free delivery?
Free delivery is available for all orders above AED 150. If your order total is less than AED 150, a delivery fee of AED 20 will be added at checkout.
Can I change my delivery address after placing an order?
Please contact our customer service team as soon as possible if you need to update your delivery address. Once the order is shipped, the address cannot be modified.
How do I know when my order will arrive?
You will receive a tracking link and updates about your delivery once your order is dispatched. You can track the shipment using this information.
Contact Us
For further inquiries, please reach out to us at:
📞 Customer Service: +971 58 823 5573
✉ Email: sales@aisgroup.ae
🌐 Website: Visit Our Website