FIS Staples 23/6 (Model: FSSN23/6)

Faq,s

Frequently Asked Questions (FAQ)
Welcome to the Al Ibtihaj Stationery LLC FAQ page. Here, you’ll find answers to some of the most common questions we receive. If you need further assistance, feel free to reach out to our customer support team!

1. How do I place an order?
Placing an order with us is simple:

Browse through our product categories.

Select the items you’d like to purchase.

Click "Add to Cart" and proceed to checkout when ready.

Enter your shipping details and choose a payment method (Cash on Delivery, Online Bank Transfer, or Online Payment).

Review your order and confirm your purchase.

Once your order is confirmed, you’ll receive an order confirmation email with the details.

2. What payment methods do you accept?
We accept the following payment methods for your convenience:

Cash on Delivery (COD)

Online Bank Transfer

Credit/Debit Card Payment (Visa, MasterCard)

Digital Wallets (Apple Pay, Google Pay, etc.)

3. Do you offer free delivery?
Yes, we offer FREE delivery for orders above AED 150 across the UAE.
For orders below AED 150, a delivery fee of AED 20 will apply.

4. How long does delivery take?
Orders are typically processed and shipped within 1-2 business days.

Standard delivery time is between 3-5 business days, depending on your location.

For remote areas, the delivery time may vary, and additional charges may apply.

5. Can I change or cancel my order?
Before dispatch: You can cancel or modify your order by contacting our customer support team at ‪+971 58 823 5573‬ or via email at alibhtihaj.s@gmail.com.

After dispatch: Once your order has been shipped, we are unable to make changes or cancellations. However, you can refer to our Return & Refund Policy for post-purchase changes.

6. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your order on the courier's website or contact our customer service team for assistance.

7. What do I do if I receive a wrong or damaged item?
We apologize for any inconvenience caused. If you receive a wrong or damaged item:

Contact our customer support team immediately.

Provide your order number and details of the issue.

We will arrange for a return and replacement at no extra cost if the item is found to be faulty or incorrect.

8. Do you deliver to my location?
We deliver across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain, and Al Ain.
For remote or hard-to-reach areas, please contact us for confirmation of delivery availability.

9. Can I return an item?
Yes, we have a Returns & Refund Policy. You can return an eligible item within 2 days of receiving it, provided it is in its original condition, unused, and in its original packaging.
Please refer to our Returns & Refunds section for detailed information.

10. Can I exchange my item instead of a refund?
Yes, exchanges are allowed for eligible items. Please request an exchange within 2 days of receiving your order, provided the items are not on our Non-Returnable Items List.
For more details, refer to our Return & Refund Policy.

11. I lost the original packaging, can I still return the item?
To process a return, the product must be in its original, unopened packaging. If you’ve lost the original packaging, please contact our customer support team for further assistance.

12. Can I get a discount on bulk purchases?
For bulk or corporate orders, we offer special discounts. Please reach out to our customer service team at ‪+971 58 823 5573‬ or email us at alibhtihaj.s@gmail.com for more details and pricing.

13. How do I contact customer support?
If you have any questions or concerns, feel free to reach out to us through any of the following methods:

Phone: ‪+971 58 823 5573‬

Email: alibhtihaj.s@gmail.com

Online Contact Form: Visit our Contact Us page on the website.

14. Do you offer gift cards?
Currently, we do not offer gift cards. However, we are always working on expanding our product offerings. Keep an eye on our website for any updates in the future!

15. How can I leave feedback or a review?

We love hearing from our customers! You can leave a review on the product page, or if you'd like to share detailed feedback, you can contact our customer service team via email or phone.

16. Do you have a loyalty program?
At the moment, we do not have a formal loyalty program, but we frequently offer special discounts, promotions, and deals. Stay connected through our newsletter or follow us on social media for the latest updates.

Still have questions?
If you didn’t find the answer you were looking for, feel free to contact us directly. Our customer support team is here to help!